Maygenta - the virtual call centre experts

Homeshoring

A new word for a new era, homeshoring is a virtual call centre where the individual homeshoring agents are located in their own homes. The advantages with homeshoring, as opposed to setting up a physical call centre, are that the cost savings are at least 20% lower than traditional call centres and the attrition rate of staff turnover for homeshoring is about 10% as opposed to an average of 35% in traditional call centres. Because homeshoring advisors are working from their homes, the absenteeism rate falls by as much as 60% when compared to traditional call centres. Probably of greatest interest to organisations considering the homeshoring alternative is that the average productivity when compared with the typical call centre is up by 20%.

Simply, homeshoring should be a serious consideration for all businesses and organisations because no physical buildings or technical equipment are required. With homeshoring, businesses only pay for exactly what they require from homeshoring. Another important factor to consider with homeshoring is that costs for recruitment, training and management are much reduced.

Call handling

There are many good reasons why organisations should plump for call handling from home and the primary one is cost. A virtual call centre on average costs 20% less than a traditional brick and mortar call centre and the call handling is often much more professional. People who take up call handling from home often are more highly qualified and are doing the call handling work to make a bit of money between jobs or while on maternity leave. The responsibility for recruiting call handling staff is the responsibility of Maygenta, a company that undertakes all the necessary vetting and matching of skills. One of the great features of call handling from people's homes is that absenteeism is considerably reduced for obvious reasons. Another great advantage to organisations recruiting home staff for call handling is that the numbers of people involved in the call handling can be rapidly increased with demand or rapidly decreased if necessary. Home call handling suits many people with responsibilities as the call handling is undertaken in their homes and there are not costs involved regarding travel. People who undertake call handling in their homes are often much more highly qualified and experienced than the people undertaking call handling in call centres. The vetting and training of home-based call handling personnel is just as vigorous as with traditional call centres but the pool of people will to work as call handling advisors is considerably greater.

Virtual call centre

Setting up a virtual call centre has many advantages over a traditional call centre and the primary advantage is cost. Another considerable advantage with a virtual call centre is that absenteeism when compared with a traditional call centre is reduced by an average of about 60%. The turnover of staff working in traditional call centres is considerably greater than the staff working in a virtual call centre. People who work from home and are part of a virtual call centre are often more highly qualified and experienced than many people who work in traditional call centres. One of the big attractions for people working in a virtual call centre is that there are no travelling costs or time delays. From an organisation's point of view setting up a virtual call centre via Maygenta couldn't be easier as Maygenta recruits and vets all the advisors who will be working in an organisation's virtual call centre. Another great advantage of setting up a virtual call centre is that if the volumes of calls increase then the virtual call centre can also easily increase its numbers of advisors. If the levels of calls decrease then the virtual call centre can swiftly decrease its number of advisors. There is no need to buy expensive technology with a virtual call centre and Maygenta takes great pride in matching the skills and experience of staff handling the virtual call centre with the specific demands of the job. Ultimately, people who work in a virtual call centre are much more productive than those that have to go out to work in the classic environment of a traditional call centre.

Call centre services

Home-based call centre services offer organisations a cheaper and more efficient option to traditional call centre services. Maygenta has a pool or highly experienced and qualified personnel who are happy to undertake call centre services from their homes but would not or cannot go out to a traditional call centre. All home-based advisors who undertake call centre services are thoroughly vetted with on-going vetting procedures while they continue to work for home-based call centre services. The primary advantages for companies considering call centre services based in people's homes is cost which is about 20% less than traditional call centre costs. Another great advantage with home-based call centre services is that absenteeism is about 60% less than with traditional call centre services. Consequently, the level of productivity with home-based call centre services is about 20% greater than with traditional call centre services.

Many qualified individuals enjoy the flexibility of home-based call centre services but would never consider going out to work in a traditional call centre. For organisations, having call centre services that are virtual and based in people's homes means that if the levels of calls increase then the number of home-based advisors can also be easily increased. The opposite is also true if the levels of calls for call centre services go down then the number of advisors can also go down.

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