Beat Those Monday Morning Blues!
Maygenta, the leading provider of homeshored virtual contact centre services, are delighted to announce the formal launch of their flexible shared facility: QFLEX™
Clients buy into the QFLEX™ service because they have unpredictable needs or high peaks and troughs of activity which are difficult to service. Because Maygenta’s workforce is ‘homeshored’ they are both flexible and scaleable. They can work short shifts, split shifts and less desirable hours of the day. With reasonable planning you can wrap the QFLEX™
Either way you just pay for what you use!
Maygenta have a database of carefully screened advisors and select them for their high skills level, attitude and motivation.
What makes Maygenta different is our people. We have chosen only those with the right attitude, those who take ownership and really understand how to win our clients’ customers confidence. They are highly motivated by the flexibility that the homeshoring model provides and come from a wide range of backgrounds – generally they are mature people with broad commercial acumen who understand the need for a structured approach.”
Because they are homebased we overcompensate on the quality measures, listening to calls and benchmarking productivity carefully, but we find that they largely self manage. Truth is that it’s easy on a calling floor to assume someone is doing what they should because they are sitting behind their PC, but we cannot assume anything.”
Laurin McDonald, Managing Director, Maygenta
So whether you need help on Monday mornings, at different times of the day, week or season or just need a contingency in case the flu or snow decimates decimates your workforce, QFLEX™ may provide the answer.
For more information contact Laurin McDonald on 07879 645255 or email
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