The merits of homeworking are fairly well understood. But striking out in unfamiliar territory is daunting. In this issue of the digital magazine we seek to provide you with some of the tools which will help you to make your homeworking plan succeed. How do you go about it, who is doing it well, and what are the pitfalls to overcome? Avoiding some of the scheduling problems which have afflicted HMRC would be a start in avoiding some of the service issues which have plagued this most unloved government department. But the problems faced by the public sector are hardly likely to dry up at any time soon. With public cash now rarer than an informed debate in a taxi, how easy will it be for HMRC to put the faults right now?

The GMC is also facing some of those public sector-style struggles. Its call centre boss says lines must be drawn somewhere.

Yours,

Mark Lewis
Editor

Call Centre Focus