Clients buy into the QFLEX™ service because they have unpredictable
needs or high peaks and troughs of activity which are difficult to service.
Because Maygenta’s workforce is ‘homeshored’ they are both flexible
and scalable. They can work short shifts, split shifts and less desirable
hours of the day or just when you need it most.

 

Key Features:

	Nationwide Recruitment Power Use our nationwide recruitment power to find the best people for the job, no matter where you are based. All maygenta advisors are security verified and carefully screened to ensure we find the best people to represent your products and brands. With no geographical restrictions, we are able to recruit advisors for campaigns requiring specialist knowledge such as medical, legal, technical support and charity work.
	Homebased Advisors Utilising a web based 'switch' we can seamlessly route calls to multiple locations, making homeworking very viable when compared to the costs involved with traditional call centres. All maygenta advisors are 'home office certified' ensuring they have the correct equipment, a dedicated line and a suitable working environment where they will not be disturbed. Maygenta operate a strict recruitment policy and vet all candidates very carefully. Protecting our clients data and intellectual property is our top priority and we take security very seriously. Please ask for further details on our recruitment process by calling 0845 163 1000
	Web Hosted Control Centre You can manage your remote teams performance through our web hosted control centre. You can listen to live calls, export call recordings and data, check productivity or identify any areas requiring more training...all from your laptop or P.C.
	Campaign Delivery We understand each campaign is different and will work with you get advisors 'up to scratch' on your products, systems and culture. As well as I.T set up, we can help with scripting, reporting, quality procedures and any thing else you require to make your campaign a success.

Key Benefits:

	UK advisors		Unlimited recruitment power
	Reduces multiple costs		Reduces carbon footprint*
	Over 25 years experience		On demand / flexible

                                                                                                        
*Reduce your 'carbon footprint' and energy costs by using a homeshored workforce!

Key Applications:

QFLEX™ can be tailored to suit any customer service or response requirement normally undertaken in a bricks
and mortar call centre. The maygenta team share vast experience running successful customer service
campaigns and will work with you to find the best solution. Applications include:

	Customer service		IT help-desk		Charities
	Product support		DRTV		Healthcare
	Help lines		Response handling		Specialist

What Next?

If you would like to learn how QFLEX™ could help you reduce the cost of call handling and customer care,
and would like to discuss a quote or project simply click the blue arrow to send us a message...

To send us a message or request a
quote, please click the arrow or call
us today on 0845 163 1000

We look forward to hearing from you!

The Maygenta Team

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"Influenza Protection Ltd engages Maygenta to supply and support our online ADC phone and email system using a homeshored solution. The system acts as the medical help line for our antiviral service.

I have no hesitation in recommending Maygenta based on the very professional service and support that we enjoy as their clients".

Jonathan Tribe, Managing Director, Influenza Protection Ltd