Virtual Agent/Homeshoring Recruitment

We are looking for truly motivated people to fulfil a number
of roles in Customer Service, Sales, Concierge Services
and Technical Support as well as Recruitment, Training
and HR in a Virtual Call Centre capacity.

Drive and attitude are as important as qualifications.

Whatever your age or background, if you feel you have the
skill and personality to work from home we would like to hear
from you.

Because working from home (homeshoring) requires an
ability to be self motivated and disciplined about your time
and to cope working on your own for long periods we’ve
developed a short self-assessment test.

What We Offer You:

	Work from home		Good rates of pay
	Flexible hours		All the training and support you need
	Customer Service Roles		Home visits from area managers
	Flexible hours		Maygenta Community - join our social network of home workers. Chat, socialise + make new friends!

Frequently Asked Questions

Interested in working with Maygenta? Like to know more? Here are some answers to questions you may have…

Q)What roles are available?
The roles that we have on offer are those of ‘Homebased Advisors’.

Q)What kind of tasks will the roles entail?
Based from your home, you will be required to handle email, text and incoming telephone enquiries in a professional, customer focused and results oriented manner. You will be trained to represent the client (or a range of clients) and to provide a high standard of customer service for customers who contact you.

You will be expected to effectively handle and troubleshoot customers’ queries so that they feel you care about their query and handle it in a confident way. You will also need to ensure all information collected is recorded accurately and in line with specified procedures.

Q)What skills will i need?
Ideally you will have prior work experience in a customer service role. However, of paramount importance to us is that you can demonstrate a sound understanding of quality customer service. Therefore individuals with no direct customer service experience but evidence of the following will be considered for roles with Maygenta:

-a strong work ethic and common sense
-a willingness to learn
-a sound understanding of the value of good customer service
-an organised approach to work including attention to detail
-self-motivation to achieve required tasks
-realiabilty strong communication and listening skills

Q)Why work for Maygenta?
At Maygenta our aim is to build a community of homeshore advisors, giving you greater control and flexibility over what work you do and when you do it. We consider ourselves to be a highly professional organisation and, to that end, seek to engage highly professional workers with whom we will work in partnership.

Q)We can offer you:
-First class training – we see training as vital to your success. Therefore, we provide a robust training programme to all new Maygenta homeshore advisors as well as ongoing training and development.

-Flexible working hours – we have a variety of shifts available and are keen to offer as much flexibility as possible to put you in control of your day.

-Variety of projects/clients – Maygenta has a variety of different clients which means variety for you. We aim to make working for Maygenta an interesting experience, so if you’d like to gain exposure to a variety of projects and clients then we’ll work with you to make that happen.

-Community network – working from home can be quite isolating so we’ve set up an online community network for Maygenta homeshore advisors. The network includes discussion forums and information notice boards as well as fun things like monthly competitions and prizes

-First rate technology to work with – we have the latest up to date technology available – making your job at home easier.

Q)What do I need to consider?

If you’re considering home based working the chances are that you’ve already thought about how working from home will benefit you. As a reminder, some of the benefits are:

-No more commuting!

-The comfort of working from your own home

-Flexible working hours

-Better work/life balance

-Being your own boss

-Working without distraction.

Despite the numerous advantages you should be aware that working from home isn’t for everyone. For example, certain personality types suit this environment better than others. So, if you’re the type of person that thrives on interactions with others, working from home may not be the job for you.

We would advise you to think carefully about this potentially life changing choice. Perhaps consider:
Working without distraction.Your personality and what type of work you enjoy (e.g think of a time when you truly felt happy in a job - what were you doing and what engaged you?) your personality and how you interact with others (e.g think about how much interaction you like with others during the day – do you find working with other people helpful and motivating?)

-What you might miss from a normal office environment (e.g social outings, office banter, structured work)

-The suitability of your home environment for office work.

Finally…

If you are interested in working from home, take the first step in our Application Process to find out if it’s for you. This will give you a list of our Working from Home Requirements that we need you to have in order for you to be a Maygenta homeshore advisor. Also in this section is a Work Style Questionnaire which will help you determine your suitability for working from home.

Thanks for your interest in our roles, and good luck with your application.

The Maygenta Team

To see if you fit the bill, why not try our online recruitment form here?

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