No physical buildings or static technology required
Pay only for what you need
Reduce recruitment/training/management costs
Recruitment
Responsibility passed to us
Unlimited staffing pool
Match skill and knowledge sets to exact customer needs
Advisors
No commute
Hours to suit
Improved working life
Environment
Reduce your 'carbon footprint'
Reduce energy and maintenance costs
Be a 'green company'
Isn't it time you switched to our virtual call centre model?
Maygenta's virtual call centre model provides nationwide recruitment whilst developing a currently untapped market in the form of home based advisors Think of the potential of employing mature professionals in retirement or on maternity leave, to solve queries and take ownership of customer problems.
Need more than your average call centre agent to handle high profile customers? No problem, we source the best people for the job and train them in your products and services to work with you, as part of your team. Our hosted technology increases efficiency and performance providing 'real time' control of your remote advisors on an on-demand basis.
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With the recession in full swing, it is more vital than ever for companies to retain existing business. Homeshoring allows you to match advisor and customer profiles providing a more focused customer service experience, whilst reducing the costs associated with traditional service centres" Martin Shields, Maygenta Chairman
Maygenta is a people focused company. Our business model is focused on improving the working lives of contact centre staff and increasing customer satisfaction levels whilst ultimately providing a more efficient commercial solution.
We aim to create rewarding job roles for professional people currently in retirement or looking for new opportunities through our unique home based roles.
Our own Senior Management team has worked in the call centre industry for over 25 years and understands that happy agents create happy customers. They know how to get the best out of people to ensure campaigns run successfully.
