Virtual Call Centre Services FAQ's

What is homeshoring?

Homeshoring can be descibed as the trasferrence of business services to an employees home setting.

Cost reduction - Homeshoring alleviates the need for large buildings and static infrastructures traditionally associated with call centre operations.

Staff turnover - Happy staff lead to happy customers. By allowing staff to work from home you take out the stressful commute whilst giving them extra responsibility and trust, increasing their job satisfaction.

Recruitment - Virtual agents are not bound by geographical location. Homeshoring allows you to recruit from all over the country, ensuring you find the best person for the job.
The recruitment responsibility is also transferred to the Homeshoring agency who also provide training and management.

Carbon Footprint - By removing the daily commute and the need for physical offices you can help reduce your carbon footprint. Be a green company and set the example for others to follow. Learn more about the benefits of using the maygenta virtual call centre model

How do i manage home workers?

Many managers feel a loss of control when they outsource some of their call centre functions to an external team.

Having worked in the industry for many years, we understand this and have developed technologies and procedures to ensure a smooth transition from in-house to in-home.

Ongoing management and reporting provides peace of mind for managers and helps us work together to continually improve performance.

What type of work is suitable for homeshoring?

If it can be done in an office...it can be done at home! Technology has taken away the need for people to sit a centrally managed location performing tasks they could at home. Homeshoring provides a platform for a host of services, including:

Inbound customer service and call handling
Outbound telemarketing - customer surveys and support
Administrative support
Technical support and help desk functions
Specialist customer service functions requiring exert knowledge such as medical and legal support.

The homeshoring model can be adapted to suit a variety of applications. Just let us know what you need.