Homeshoring and Virtual Call Centre Benefits


Cost Reduction
 No physical buildings or static technology required
Pay only for what you need
Reduce recruitment/training/management costs


Recruitment
Responsibility passed to us
Unlimited staffing pool
Match skill and knowledge sets to exact customer needs


Advisors
 No commute
Hours to suit
Improved working life
 
Environment
 Reduce your 'carbon footprint'
Reduce energy and maintenance costs
Be a 'green company'
 

Isn't it time you switched to our virtual call centre model?

Maygenta's virtual call centre model , provides nationwide recruitment whilst developing a currently untapped market - in the form of home based advisors. Imagine the potentia,l of employing mature professionals in retirement, or on maternity leave, to solve queries and take ownership of customer problems.

Need more than your average call centre agent, to handle high profile customers? No problem, we source the best people for the job, and train them in your products and services to work with you, as part of your team. Our web hosted technology provides you with 'real time' control of remote advisors... on an on-demand basis.

Discover QFLEX™, our award winning cusotmer service solution, by clicking the arrow below...




"With the recession in full swing, it is more vital than ever for companies to retain existing business. Homeshoring allows you to match advisor and customer profiles providing a more focused customer service experience, whilst reducing the costs associated with traditional service centres"

Martin Shields, Maygenta Chairman
Maygenta on Twitter
Maygenta on Facebook

Virtual Call Centre of The Year
We did it! Thanks for voting us VCC
of the year 2010! To see the official
award ceremony photos (and
Laurins' dress!)...click here
Request a quote
Email:
Subject:
Message:
Case Studies

 

arthur logo

athena logo white

Click on the image to view the case study

QFLEX™
Customer Service
-Homebased advisors
-Highly affordable
-Nationwide recruitment
...Read More


Maygenta Insight
Research
-Homebased researchers
-Highly affordable
-Extensive blue chip client list
...Read More
Research Shows...

 Attrition is a real issue in the industry, currently running at 22% per year(ContactBabel) Analysts at Gartner Dataquest, estimate that staff costs equate to 70% of contact centre overheads.
For many people, working from home is more comfortable and far more productive than being in a sometimes noisy office environment. For this type of person-- the virtual contact center provides a place of employment that both the employer and employee can benefit from.(tmcnet.com)
We expect homeworking to increase by 40% over the next 5 years. It’s a fantastic opportunity for people who would like to explore working from home. At the AA, we’re currently recruiting to our homeworking team and we’re always on the lookout for people who want to work this way(AA)