Homeshoring and Virtual Call Centre Benefits
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Cost Reduction
Recruitment
Advisors
Environment
Isn't it time you switched to our virtual call centre model? Maygenta's virtual call centre model provides nationwide recruitment whilst developing a currently untapped market in the form of home based advisors Think of the potential of employing mature professionals in retirement or on maternity leave, to solve queries and take ownership of customer problems. Need more than your average call centre agent to handle high profile customers? No problem, we source the best people for the job and train them in your products and services to work with you, as part of your team. Our hosted technology increases efficiency and performance providing 'real time' control of your remote advisors on an on-demand basis. Discover QFLEX™ Click the arrow...
  With the recession in full swing, it is more vital than ever for companies to retain existing business. Homeshoring allows you to match advisor and customer profiles providing a more focused customer service experience, whilst reducing the costs associated with traditional service centres" Martin Shields, Maygenta Chairman |
Maygenta Insight
Research
-Homebased researchers
-Highly affordable
-Extensive blue chip client list
...Read More
Research
-Homebased researchers
-Highly affordable
-Extensive blue chip client list
...Read More
Attrition is a real issue in the industry, currently running at 22% per year(ContactBabel) Analysts at Gartner Dataquest, estimate that staff costs equate to 70% of contact centre overheads.
For many people, working from home is more comfortable and far more productive than being in a sometimes noisy office environment. For this type of person-- the virtual contact center provides a place of employment that both the employer and employee can benefit from.(tmcnet.com)
We expect homeworking to increase by 40% over the next 5 years. It’s a fantastic opportunity for people who would like to explore working from home. At the AA, we’re currently recruiting to our homeworking team and we’re always on the lookout for people who want to work this way(AA)