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Virtual Call Centre of The Year
We did it! Thanks for voting us VCC
of the year 2010! To see the official
award ceremony photos (and
Laurins' dress!)...click here
of the year 2010! To see the official
award ceremony photos (and
Laurins' dress!)...click here
Maygenta Insight
Research
-Homebased researchers
-Highly affordable
-Extensive blue chip client list
...Read More
Research
-Homebased researchers
-Highly affordable
-Extensive blue chip client list
...Read More
Attrition is a real issue in the industry, currently running at 22% per year(ContactBabel) Analysts at Gartner Dataquest, estimate that staff costs equate to 70% of contact centre overheads.
For many people, working from home is more comfortable and far more productive than being in a sometimes noisy office environment. For this type of person-- the virtual contact center provides a place of employment that both the employer and employee can benefit from.(tmcnet.com)
We expect homeworking to increase by 40% over the next 5 years. It’s a fantastic opportunity for people who would like to explore working from home. At the AA, we’re currently recruiting to our homeworking team and we’re always on the lookout for people who want to work this way(AA)