Virtual Call Centre Services...Real People

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Maygenta is a people focused company. Our business model is focused on improving the working lives of contact centre staff and increasing customer satisfaction levels whilst ultimately providing a more efficient commercial solution.

We aim to create rewarding job roles for professional people currently in retirement or looking for new opportunities through our unique home based roles.

Our own Senior Management team has worked in the call centre industry for over 25 years and understands that happy agents create happy customers. They know how to get the best out of people to ensure campaigns run successfully.

Our Advisors

	We carefully select only the most motivated people and train them to represent you in the best way possible. Whether that interaction is by phone, email or internet they are focused on providing an exceptional experience for your customers.
	On top of all of that we reward them well and ensure that they a they have the support of highly experienced managers/coaches who continuously develop and improve their skills. The focus is on continuous improvement and motivation to enable advisors to deliver high quality services.

	Using wholly home based staff, we have access to the best people available. Without geographic limitations, we find the most appropriate people whatever the task in hand.

	Nationwide network of homebased professionals		Match advisor skill sets to customer profiles
	Rigorous interview and recruitment process		Security/ Background checks with ongoing verification
	Local team leaders ensure performance monitoring		Home-office set up and system training
	Over 25 years in call centre operations for mid size and blue chip clients.		Flexible services

Management Team

The founders of Maygenta offer unparalleled experience in call centre services with over 25 years experience
with blue-chip customer service campaigns.

Laurin Mcdonald
Managing Director

Laurin is one of the most experienced leaders in the contact and call centre industry.

With over 23 years in senior management positions, she has built telebusiness, database
and marketing solutions across hundreds of industries and has won many awards including BT Telemarketing Gold.

Since leaving SITEL in 2001, where she was Managing Director of their UK operations responsible for over 2500 seats of outsourced customer service business, she has worked as a strategic and operational consultant in leading organisations and across a host of industries before coming together with Martin to form Maygenta.

Martin Shields
Executive Chairman

After a career in IT, Martin founded the Telemarketing company Merit Direct in 1985 which grew into the most respected organisation in its field. He merged it with SITEL Corporation,
a leading US telemarketing business, in 1997.

He was chairman of the

operation and also on the main operating board of the merged business as
Vice President -Global Marketing.

Martin has unrivaled knowledge of the global Call Centre industry.

He brings both the experience of working in major corporations as well as the skills to grow a business in order to create true value for employees and shareholders alike

Request a quote

QFLEX™
Customer Service
-Homebased advisors
-Highly affordable
-Nationwide recruitment
...Read More

Maygenta Insight
Research
-Homebased researchers
-Highly affordable
-Extensive blue chip client list
...Read More

“The job is very ﬂexible, I work roughly two half days per week, broken up into blocks of four hour shifts. You can ‘pause’ when you need to, go and put the washing on etc. Everyday brings a different challenge and I enjoy speaking to people and solving problems.”

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"Before this job, my conﬁdence and self-belief were very low, but Maygenta has been so supportive and the operations manager, Lionel Lincoln-Lewis, is always on the end of the phone if something needs ﬁxing. It’s given me a new chapter in my life"

Gillian Rose, Maygenta Advisor

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"By understanding the value of their customers, rather than treating service as a costly burden, SCE, Maygenta and Ella’s Kitchen allow service-orientated people to blossom and do what they do best."

Behind The Voice Magazine 2010

Our Latest Media

22/02/2010
Laurin talks to 'behind the voice' about homeshoring and how it can help you retain your best people!
Read the article ...click here

26/01/2010
Want the cost benefits of outsourcing, without the quality issues often associated with off-shore call centres.

Discover QFLEX™...click here

19/01/2010
“With pricing between offshoring and running operations in-house, and workers who are happy and motivated...'

Read the article ....click here

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