Management Team
The founders of Maygenta offer unparalleled experience in call centre services with over 25 years experience
with blue-chip customer service campaigns.
with blue-chip customer service campaigns.
 Laurin Mcdonald Managing Director Laurin is one of the most experienced leaders in the contact and call centre industry. With over 23 years in senior management positions, she has built telebusiness, database
and marketing solutions across hundreds of industries and has won many awards including BT Telemarketing Gold. Since leaving SITEL in 2001, where she was Managing Director of their UK operations responsible for over 2500 seats of outsourced customer service business, she has worked as a strategic and operational consultant in leading organisations and across a host of industries before coming together with Martin to form Maygenta.
Executive Chairman After a career in IT, Martin founded the Telemarketing company Merit Direct in 1985 which grew into the most respected organisation in its field. He merged it with SITEL Corporation, a leading US telemarketing business, in 1997. He was chairman of the
Vice President -Global Marketing. Martin has unrivaled knowledge of the global Call Centre industry. He brings both the experience of working in major corporations as well as the skills to grow a business in order to create true value for employees and shareholders alike
Eleanor Gurney Human Resources Eleanor is our HR representative and deals with the people side of the business. She has a wealth of HR experience including expertise in recruitment, performance management, employee engagement and human resources information systems. Additionally she has worked in a number of different industries, both in the UK and abroad, and so has a flexible and open minded approach. Eleanor is a new mum and enjoys the flexibility of working from home herself. She loves that she's able to manage her family life (and all the jobs, challenges and enjoyment that brings!!!) with her with her work life (where she's able to keep using the skills and experience that she built up before she became a Mum) Lionel Lincoln-Lewis Operations Manager Lionel has 16 years management experience within the call & contact centre industry. Having worked for major blue chip organisations and smaller enterprises alike, Lionel is always keen to learn and has developed a leadership style that empowers, inspires and drives performance at every level within a business. Lionel joined Maygenta in 2009 and now heads up the call centre operations. |
Maygenta Insight
Research
-Homebased researchers
-Highly affordable
-Extensive blue chip client list
...Read More
Research
-Homebased researchers
-Highly affordable
-Extensive blue chip client list
...Read More
“The job is very flexible, I work roughly two half days per week, broken up into blocks of four hour shifts. You can ‘pause’ when you need to, go and put the washing on etc. Everyday brings a different challenge and I enjoy speaking to people and solving problems.” "Before this job, my confidence and self-belief were very low, but Maygenta has been so supportive and the operations manager, Lionel Lincoln-Lewis, is always on the end of the phone if something needs fixing. It’s given me a new chapter in my life"Gillian Rose, Maygenta Advisor
"By understanding the value of their customers, rather than treating service as a costly burden, SCE, Maygenta and Ella’s Kitchen allow service-orientated people to blossom and do what they do best."Behind The Voice Magazine 2010
22/02/2010
Laurin talks to 'behind the voice' about homeshoring and how it can help you retain your best people!
Read the article ...click here
26/01/2010
Want the cost benefits of outsourcing, without the quality issues often associated with off-shore call centres.
Discover QFLEX™...click here
19/02/2010
“With pricing between offshoring and running operations in-house, and workers who are happy and motivated...'
Read the article ....click here